Dispute Resolution Procedure

(Between Listed Client and Buyer)

1. Scope and Applicability
   1.1 This Dispute Resolution Procedure (“Procedure”) applies to any dispute arising between the Buyer (“Buyer”) and the Listed Client (“Client”) concerning products or services offered on the Royal Xclusives platform (“Platform”).
   1.2 Royal Xclusives is not a party to these disputes and is not liable for any losses, claims, or damages resulting from them. This Procedure outlines the steps both Buyer and Client agree to follow in the event of a dispute.
2. Initial Communication and Good Faith Negotiation
   2.1 Direct Contact: In the event of a dispute, the Buyer must first contact the Client directly to attempt to resolve the issue amicably. Both parties agree to communicate in good faith and provide all relevant information needed to address the concern.
   2.2 Response Time: The Client should respond to the Buyer’s complaint within seven (7) business days, acknowledging receipt and proposing potential resolutions or requesting additional information if necessary.
3. Escalation to Royal Xclusives
   3.1 Notification: If the Buyer and Client are unable to resolve the dispute through direct communication, the Buyer may escalate the matter by submitting a formal complaint to Royal Xclusives via the Platform’s support channel.
   3.2 Platform Mediation (Optional): Royal Xclusives may, at its sole discretion, offer basic mediation support by facilitating communication between the Buyer and Client. Royal Xclusives does not, however, provide legal advice or binding resolutions.
4. Governing Law and Jurisdiction
   4.1 Client’s Jurisdiction: Any formal dispute resolution proceeding (e.g., arbitration or court action) arising between the Buyer and the Client shall be governed by the laws of the Client’s jurisdiction, as specified by the Client upon listing.
   4.2 Compliance: The Buyer and Client agree to comply with any applicable legal requirements of the Client’s jurisdiction, including any mandatory consumer protection regulations.
5. Non-Liability of Royal Xclusives
   5.1 Independent Parties: The Client and Buyer acknowledge that Royal Xclusives merely provides an online platform and is not responsible for the quality, condition, legality, or authenticity of products or services listed.

5.2 Disclaimer: Royal Xclusives shall not be held liable for any losses, damages, or claims arising from disputes between the Buyer and the Client, including but not limited to product defects, shipping delays, or misrepresentations.

6. Reporting and Blacklisting
   6.1 Buyer Reports: Buyers may submit a report to Royal Xclusives if a dispute with the Client remains unresolved or if the Client fails to respond in good faith.
   6.2 Three-Report Rule: If a Client receives three (3) valid, substantiated reports from different Buyers, Royal Xclusives reserves the right to blacklist and remove the Client’s listings from the Platform.
   6.3 Notice of Removal: Royal Xclusives will provide written notice to the Client before taking any blacklisting action, allowing the Client an opportunity to respond or rectify the situation.
7. Final Provisions
   7.1 Amendments: Royal Xclusives reserves the right to amend or update this Procedure at any time. Clients and Buyers will be notified of any changes, and continued use of the Platform after such notification constitutes acceptance of the revised Procedure.
   7.2 Severability: If any provision of this Procedure is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
   7.3 Entire Agreement: This Procedure, together with the Terms and Conditions of the Platform, constitutes the entire agreement between Royal Xclusives, the Client, and the Buyer regarding dispute resolution and supersedes any prior agreements or understandings.

By listing products on the Platform or by purchasing products from a Client, both the Client and the Buyer acknowledge that they have read, understood, and agree to be bound by this Dispute Resolution Procedure.