Return Policy

Return & Exchange Policy (Between Listing Clients and Customers). Effective legally binding date is the date of signing on the platform for services.

This Return & Exchange Policy (“Policy”) governs how returns, exchanges, and refunds are handled for products or services purchased on the Royal Xclusives platform (“Platform”). By making a purchase through the Platform, customers (“Customers”) agree to abide by this Policy and the specific return terms set by the listing clients (“Clients”). Royal Xclusives’ role is strictly that of a listing and transactional facilitator and is not responsible for returns or product exchanges.

1. Overview and Scope

1.1 Independent Seller Relationship
All purchases on the Platform constitute a direct agreement between the Customer and the Client. Royal Xclusives does not hold inventory or manage shipments on behalf of Clients; therefore, any issues related to returns or exchanges must be addressed directly with the Client.

1.2 Binding Client Policies
Each Client may have its own return, refund, or exchange policies, including time limits, restocking fees, or item condition requirements. These individual policies are binding and form part of the Customer’s agreement with the Client.

2. Returns, Exchanges, and Refunds

2.1 Client-Defined Policies

• Disclosure: Clients are required to clearly disclose their return and exchange policies on their product listings.
• Compliance: Customers must review and comply with these Client-defined policies before making a purchase.
• Variations: Return eligibility, refund methods, and exchange options may vary depending on the product type and the Client’s terms.

2.2 Return Requests

• Direct Communication: Customers must initiate all return or exchange requests directly with the Client, following the procedure outlined by the Client’s return policy.
• Documentation: Clients may request proof of purchase, product images, or other documentation before accepting a return or exchange.

2.3 Shipping and Handling

• Responsibility: Unless otherwise stated in the Client’s policy, Customers bear the responsibility for return shipping costs, insurance, and packaging.
• Tracking and Insurance: Customers are advised to use a traceable shipping service and obtain shipping insurance to ensure the product’s safe return.

2.4 Refund Processing

• Client Approval: Refunds or exchanges will be processed by the Client once the returned item has been received and inspected in accordance with the Client’s policy.
• Timeline: The Client’s return policy will specify the timeframe for processing refunds or exchanges. Royal Xclusives does not control or guarantee these timelines.

3. Royal Xclusives’ Limited Role

3.1 Listing Platform Only
Royal Xclusives is solely a platform that connects Clients with Customers. We do not manufacture, warehouse, or ship products, and we do not handle returns on behalf of Clients.

3.2 Non-Liability
Royal Xclusives shall not be liable for any disputes, losses, or damages arising from returns, exchanges, or refunds. Any liability rests solely between the Customer and the Client.

3.3 Mediation (Optional)
While Royal Xclusives is not responsible for returns, we may, at our discretion, assist in facilitating communication between the Client and the Customer in the event of a dispute. This assistance does not create any liability or obligation on the part of Royal Xclusives.

4. Reporting Poor Service or Unresolved Issues

4.1 Right to Report
Customers have the right to report poor service, unresolved return issues, or unsatisfactory experiences with a Client to Royal Xclusives. Reports can be filed through the Platform’s designated support channels.

4.2 Investigation & Review
Royal Xclusives will conduct an internal investigation into the reported issue by gathering relevant information from both the Customer and the Client.

4.3 Three-Strike Rule

• Negative Reviews: If a Client accumulates three (3) substantiated negative reviews or complaints, Royal Xclusives reserves the right to remove or blacklist the Client from the Platform.
• Fair Process: Before removal, Royal Xclusives will engage with the Client to validate the claims and provide an opportunity for the Client to address or rectify the situation.

5. Amendments & Governing Terms

5.1 Policy Updates
Royal Xclusives reserves the right to amend or update this Policy at any time. Any modifications will be posted on the Platform and will become effective upon posting.

5.2 Governing Documents
This Policy is subject to the Terms and Conditions, Payment Remittance Policy, and Dispute Resolution Procedure of Royal Xclusives, which together form the entire agreement governing transactions on the Platform.

By purchasing products or services through Royal Xclusives, Customers acknowledge that they have read, understood, and agree to be bound by this Return & Exchange Policy and any Client-specific return terms. Any questions regarding returns or exchanges should be directed to the respective Client, as Royal Xclusives does not hold or manage products on behalf of Clients.